The Office of the Public Protector receives complaints from members of the public or government bodies who feel aggrieved by an action taken by government agencies or officials performing a public function. The Public Protector investigates the complaint and recommends corrective action and occasionally refers the complaint to Parliament, where it is debated. The Office of the Public Protector designed this synopsis of the cases it received regarding complaints involving the TRC in such a manner that the maximum of information relating to the cases be placed in the public domain, thereby promoting access to information without violating privacy rights, such as divulging the identity of the complainant. In those cases where the complaint is public knowledge, the names of the complainants are divulged.